Orders for collection products are prepared and shipped within 24 hours (except weekends and holidays). Orders for custom-made "Black Ocean" products are prepared and shipped within 3 weeks.
RETURN POSSIBLE WITHIN 14 DAYS (EXCHANGE AND REFUND):
You have received your order but the size or cut does not suit you? Don't worry, you have 14 days from the date of receipt of your package to request an exchange or refund. To be eligible for an exchange or refund, items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale. However, no exchange or refund is possible on the "Black Ocean" product which is made to measure.
RETURNS ARE FREE IN FRANCE:
The return costs are taken into account by the seller.
In the case of an exchange, it will be processed as soon as possible according to the availability of the products within a maximum period of 14 days following the receipt of your items. In the event of unavailability of the items, we will contact you to inform you.
In the case of a refund request, it will be made within 14 days of receipt of your items and automatically to the account associated with the credit card used for payment.